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Privacy Policy

1. Introduction

At M&A Retrofit, we are committed to protecting the privacy and security of our residential, commercial, and industrial clients across Ontario. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our flooring and concrete coating services.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Contact details (name, email address, phone number).
  • Service address and project details for epoxy installation or concrete repairs.
  • Payment and billing information for contracted services.
  • Photographs of your site or floor conditions for estimation purposes.

3. How We Use Information

The information we collect is used to:

  • Provide and manage your flooring projects and consultations.
  • Process payments and manage accounts.
  • Communicate with you regarding project updates and service inquiries.
  • Comply with local Ontario business and safety regulations.

4. Cookies and Tracking

Our website utilizes tracking technologies and cookies to enhance site navigation and analyze traffic. We may use indicators for traffic data and advertising measurement. You can manage your cookie preferences through your individual browser settings.

5. Sharing and Third Parties

M&A Retrofit does not sell your personal information to third parties. We may share information with trusted partners who assist in our operations (such as material suppliers for specific deliveries or payment processors), provided they agree to keep this information confidential and secure.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for secondary legal or administrative obligations required by Canadian and Ontario regulations.

8. Your Rights and Choices

You have the right to request access to the personal information we hold about you and to ask for corrections or deletions. To exercise these rights, please contact us using the details provided below.

9. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

  • Email: info@ma-retrofit.com
  • Phone: 647-916-2977
  • Address: Bradford, ON L3Z 3E6

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated 'Last Revised' date.

Last Revised: November 2024

Terms & Conditions

1. Scope of Work

The work detailed in this invoice/estimate encompasses epoxy and advanced coating services provided by M&A Retrofit as specified and agreed upon in the contract. Our services include comprehensive surface preparation—such as cleaning, grinding, and crack repair—to ensure optimal adhesion and performance of the coating system. Depending on the project requirements, we may use a range of premium materials including epoxy, polyaspartic, polyurethane, polyurea, and aliphatic urethane. All materials are applied to meet high industry standards, and all work will adhere to the Ontario Building Code and relevant local regulations to ensure a safe, durable, and visually appealing finish. Any additional work requested by the client outside the agreed scope—such as design changes, unforeseen substrate preparation needs, or adjustments due to site conditions—will require a separate estimate and prior written approval. The scope of work excludes responsibility for pre-existing structural deficiencies, concealed damages, or site conditions not disclosed before the commencement of work.

2. Materials and Quality

M&A Retrofit is committed to delivering high-quality results using advanced techniques and state-of-the-art materials tailored to each project’s unique requirements. While we may use epoxy when suitable, our services primarily rely on premium materials such as polyaspartic, polyurethane, polyurea, and aliphatic urethane coatings. These materials are selected based on performance, durability, and suitability for specific environments. Key benefits of our materials include:

  • Polyaspartic: Fast curing, high UV resistance, exceptional durability, indoor/outdoor use.
  • Polyurethane: Flexible, resistant to cracking, superior resistance to stains and moisture.
  • Polyurea: Rapid curing, excellent resistance to extreme temperatures, high elasticity.
  • Aliphatic Urethane: Outstanding UV stability, high-gloss finish, excellent abrasion resistance.

We carefully evaluate each project’s requirements to determine the most suitable materials. Slight variations in texture or color may occur due to the nature of these materials and the condition of the existing surface.

3. Site Preparation

Proper site preparation is essential. The client is responsible for ensuring the work area is clear of furniture, fixtures, and personal belongings. Access must be unrestricted, and necessary utilities—electricity, water, and lighting—must be available. Surfaces must be structurally sound; pre-existing issues like cracks or excessive moisture must be disclosed beforehand. For safety, access to the work area should be restricted to authorized personnel during the project.

4. Payment Terms

  • Deposit: A 50% deposit is required before work begins.
  • Completion: Final balance is due within 7 calendar days of completion.
  • Methods: Certified cheque, e-transfer, or cash.
  • Late Payments: Overdue invoices are subject to 2.5% monthly interest (34.5% per annum).
  • Cancellation: Deposits are non-refundable if canceled less than 14 days before start date.

5. Warranty

M&A Retrofit offers a 5-year warranty for residential indoor and garage applications and a 1-year warranty for commercial, industrial, and outdoor projects. What is Covered: This limited warranty covers adhesion failures and significant defects in the coating materials resulting directly from the installation process. What is Not Covered: The warranty specifically excludes normal wear and tear, pre-existing substrate issues (such as structural slab instability or excessive moisture levels), and damage caused by misuse, impact, neglect, improper maintenance, structural settling, or unauthorized third-party repairs. Warranty Conditions & Claims: To make a claim, the client must submit a written request within 14 calendar days of identifying the issue, providing project and identification details along with supporting photographic evidence. Each claim requires a mandatory on-site inspection by M&A Retrofit to evaluate the cause of failure. Repairs will be authorized only if the defect falls within the specified coverage. Normal wear and tear and pre-existing substrate conditions are strictly excluded from all warranty claims.

6. Cancellations and Rescheduling

Notice of at least 14 days is required to cancel or reschedule. Less than 14 days’ notice results in forfeiture of the deposit. Cancellations after work has begun incur a 25% fee of the total contract value. M&A Retrofit reserves the right to cancel if site conditions are unsafe or payments are not received.

7. Surface Conditions

Pricing assumes a suitable substrate based on initial assessment. Client must disclose cracks, moisture, or previous treatments. Unforeseen conditions discovered during preparation—such as structual instability or hidden damage—may require remediation services and additional charges, subject to client approval.

8. Change Orders

Modifications to the scope must be documented in a signed Change Order specifying adjustments to cost and timeline. No changes will proceed without written client approval. Unauthorized modifications by third parties will void relevant warranties and release M&A Retrofit from liability for resulting defects.

9. Completion Timeline

While we strive for timely completion, schedules are estimates and can be affected by weather, unforeseen site conditions, or material availability. We will notify the client of any significant delays and provide revised estimates. Mitigation measures include thorough inspections and early material stocking.

10. Client Obligations

  • Access: Provide unrestricted property access and secure codes/keys.
  • Utilities: Ensure electricity, water, and lighting are available.
  • Preparation: Disclose surface issues and clear obstacles prior to team arrival.
  • Safety: Restrict worksite access during the project to authorized personnel only.

11. Final Approval

Clients must inspect the work within 14 calendar days of completion. Report valid concerns in writing during this period. After 14 days, the work is considered accepted and approved. Post-inspection concerns qualify under warranty terms only if they meet specific defect criteria.

12. Disputes

Disputes are governed by Ontario law. Parties first attempt mediation, followed by binding arbitration under the Arbitration Act, 1991 (Ontario) if necessary. Legal proceedings are limited to Ontario jurisdiction. Both parties agree to communicate openly and act in good faith.

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